We accept Visa, Mastercard and American Express cards. For wholesale enquires, additional payment methods could be available. Please contact us here.

Here at Serena Organics, we pride ourselves in maintaining the highest standards in data security. We use state of the art security tools and techniques to ensure that you are protected against online fraud and negligence. All payments and purchase details via Serena Organics online store are encrypted using complex logarithm methods.

If you need to return or exchange an item, please email info@serenaorganics.com or use the Contact Us form stating your Order number and reason for return.

All returns/exchanges will be made no later than 14 days from when your shipment is received.All items purchased must be in original condition with its original packaging. The customer is responsible for all return shipping charges unless the item was destroyed when received.

All returns will be refunded to the original account used for payment.No refund will be permitted for any product after 14 days.

You may cancel any order before it is dispatched. You may cancel your order by emailing us at info@serenaorganics.com.